Privacy Policy
Last Updated: June 4, 2026
This Privacy Policy explains how VIP Plastics (“VIP Plastics,” “we,” “us,” or “our”) collects, uses, and protects information when you visit vipplastics.com (the “Website”) or place an order through it. By using the Website, you agree to the practices described here.
Information You Provide
When you place an order or check out, we collect your name, company, email address, phone number, shipping address, and order details, including any cutting instructions you supply. When you request a quote, we collect your project specifications and any files you upload. When you email us, we collect the contents of your message and your contact details. Payment card details are entered directly into our payment processor's secure interface and are not stored on our servers.
Information Collected Automatically
When you use the Website, we automatically collect certain technical information, including your IP address, browser type, device type, operating system, the pages you view, the time and date of your visit, and referring URLs.
Cookies and Tracking
The Website uses essential cookies and browser localStorage to operate the shopping cart and maintain your session through checkout. Analytics may be provided by third-party services to help us understand how the Website is used. Most browsers allow you to refuse cookies or alert you when cookies are being sent, though some Website functionality may not work as intended if you disable them.
How We Use Information
- To respond to your inquiries and quote requests.
- To process and fulfill your orders.
- To arrange shipping and delivery.
- To communicate with you about your order, including confirmations and notifications.
- To operate, maintain, and improve the Website.
- To detect, prevent, and address security issues, fraud, and unauthorized activity.
- To comply with our legal obligations and protect our rights.
We do not sell personal information.
How We Share Information
- Hosting providers — who host the Website and store our data.
- Payment processors (Stripe) — card details are processed by our payment processor and never touch our servers.
- Shipping carriers — your name, address, and phone number, as needed to deliver your order.
- Email service providers — to send transactional and service messages.
- Analytics providers — to help us understand and improve Website usage.
We may also disclose information if required by law, in connection with a legal process or corporate transaction, or to protect the rights, safety, or property of VIP Plastics or others.
Data Security
We use reasonable administrative and technical measures designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Data Retention
We retain order and account information for as long as necessary to fulfill your order, maintain business records, and meet our legal and tax obligations, after which we delete or anonymize it.
Your Privacy Rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction or deletion of that information, and to request the categories of personal information we have collected. Residents of California, Colorado, Virginia, and Connecticut, among others, may have these and additional rights under applicable state privacy laws. To exercise your rights, email us at quote@vipplastics.com. We may need to verify your identity before fulfilling your request.
Third-Party Websites
The Website may link to third-party websites that we do not control. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
Children's Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last Updated” date above reflects the most recent revision.
Contact
Questions about this Privacy Policy may be directed to VIP Plastics at quote@vipplastics.com.