VIP PLASTICS Terms and Conditions
VIP Plastics does everything possible to ensure that your order is delivered on time and in good condition.
In our continued effort to provide custom solutions, some orders will require special cutting, labor, and/or
shipping attention. Rush and Guaranteed delivery will acquire added costs. Please read these Terms &
Conditions carefully. By placing an order with VIP Plastics, you agree to these Terms & Conditions, and
understand that they are subject to change, with the most recent version always view-able on this website.
Applicable sales tax is added to online orders upon checkout as a unique line item. All orders shipped to
Illinois or picked up from VIP Plastics will-call will have the applicable tax applied at the current tax rate.
If the customer has a valid resale certificate, the resale number must be entered in the Order Comments
box during checkout and a copy must be emailed to VIPPLASTICS@GMAIL.COM at the time of order.
Tax is not refundable. If you create an account, your resale certificate will be saved. You must submit a
new resale certificate if you create a new account.
Pricing & Products
VIP Plastics prices are subject to change. Prices are in US dollars. Pricing, photographic and
typographical errors are subject to correction.
All orders submitted to VIP Plastics will immediately receive an order confirmation email with the details
of the order. Standard orders are processed and shipped within 7-10 business days. Cutting adds one
additional day to the process. Any order that has an issue that prevents processing will be sent an email
advising of the issue. Any order that is placed on hold will be advised via email that the order is on hold.
If an order is put on hold to await a response, no further action will take place by VIP Plastics until a
response is received in writing from the customer advising how to proceed.
Items ordered may not be immediately available and are subject to backorder. If an item is temporarily
out of stock, VIP Plastics may backorder that item and ship the remaining items immediately. No
additional shipping will be charged to the customer for shipping backordered items separately. If we
expect delivery of the backordered item(s) within approximately two (2) weeks then we may ship your
entire order together upon receipt of the backordered item. VIP Plastics will attempt to notify the
customer of the backorder at the email address listed in their account. The customer can cancel the
backordered items and request a refund at any time prior to the order being shipped.
Shipping & Delivery
All orders must have a shipping method that matches its final package size. VIP Plastics is not
responsible for order delays developed from picking the wrong shipping method. Any questions regarding
the shipping methods should be directed to VIP Plastics in advance to prevent any delays. Freight charges
are to be paid in accordance with the delivery terms.
The recipient of an order is required to have a dock and/or forklift, with forklift extensions when
necessary, and the ability to unload palletized materials. Orders with material longer than 96" will require
special instructions for unloading, as it may not fit on a lift-gate. Receiver may not be allowed to enter the
delivery truck to hand unload the material if a forklift is not available. All additional fees incurred for
accessorial charges will be passed on to the purchaser of the order. White glove services are available for
an additional cost, and must be arranged in advance.
If the customer requires expedited shipping, a VIPPLASTICS@GMAIL.COM must be sent prior to the
shipping the order. The expedited shipping fee will be emailed to the customer for verification and a
response must be received in writing in order to proceed. If a response is not received, the order will be
Once an order has shipped, the ground transit time is based on the delivery location. All ground transit
times, whether small package or freight, are estimated and not guaranteed. If the customer requires their
order by a specific date or deadline, VIP PLASTICS must be notified in writing in advance. See
paragraph above regarding expedited shipping.
All remnants will be cut to fit within shipping method selected.
VIP PLASTICS makes every effort to package and ship quality material that satisfies the needs of each
individual. Should any material not meet the specific requirements of the customer, VIP PLASTICS
requires written correspondence within 3 business days of receipt stating the issue, as well as pictures
documenting said issue. Once an email is received regarding an issue of non-conformance, a reply email
will be sent to confirm receipt and advise corrective actions to move forward.
If an order was shipped via a freight carrier and is damaged upon receipt, it must be documented at the
time of delivery in order to file a damage claim. Using terms such as “subject to inspection”, “unable to
inspect” or any variation of these is not valid for damage and is not accepted as proof of damage by any
freight company. If you are unable to inspect at the time of delivery, you must let us know prior to the
delivery so we can make alternate arrangements. If an issue arises during delivery, call us while the
delivery driver is still on site. We must receive pictures of the packaging and the damaged material within
3 business days of receipt. If your shipment was delivered via small pack and a signature was not
required, pictures of the packaging and the damaged material must be sent to VIP PLASTICS within 3
business days of receipt. It is the responsibility of the buyer to keep any damaged material and packaging
until it is decided that the order is acceptable or you have been advised how to proceed by VIP
PLASTICS . The damaged material and packaging must be made available for inspection upon request or
the claim will be denied by the freight company. Without all of these items, the damage claim will be
When shipping on your own account you assume all responsibility for the shipment including but not
limiting to bearing the cost of freight/shipping charges, owning goods in transit and files any damage or
loss claims (if any).
Customers requesting replacement material for damaged goods received usually ships within 1-2 business
days once all required information and pictures are provided. Customer requesting full refund for
damage goods will not be given a refund until the damage claim is settled with the carrier. This process
can take anywhere up to 90 days for the carrier to resolve the claim. If your order requires cutting, it is a
custom order. The minimum cutting charge must be added to your order to proceed without delay.
Custom orders may not be canceled or returned after the material has been cut.
Nominal Sizing Increments
When you enter a cutting list for us, we cut to those exact dimensions. Please remember to allow for the
saw blade path in calculating the yield you need.
Payment is due in full at the time the order is placed unless otherwise specified. VIP PLASTICS only
accepts credit cards that have a US billing address. Any error in the payment information entered by the
customer will delay the order. Other options of payment may include check, money order, wire transfer
and PayPal, however those orders must be placed directly with an VIP PLASTICS sales representative.
Terms of shipment will be considered FOB origin unless otherwise specified.
Cancellations, Returns & Refusal of Goods
If the customer needs to cancel an order, they must send their request in writing. The cancellation request
must be received and acknowledged prior to the order being shipped. The customer is responsible for
ensuring that the cancellation request has been received prior to the order being shipped. When the
cancellation request is received, it will be processed and a credit will be issued to the card on file within
two business days. 1 2
Once an order has shipped, it cannot be canceled. If the customer receives goods that they consider to be
non-conforming, not within specifications, unacceptable or otherwise unusable, they must send written
notofication requesting a return authorization within seven (7) days of receipt. All goods must be returned
to VIP PLASTICS in re-sellable condition. The customer is responsible for shipping fees associated with
all returned goods, as well as a 15% restocking fee. When the customer's request for a return is received,
the return will be processed and the customer will receive an email response with the Customer Return
Authorization (CRA) number. The CRA number listed on the Return Authorization must be included with
the shipped items so VIP PLASTICS can identify the goods when they are received. When the returned
goods are received by VIP PLASTICS, they will be inspected and a credit will be issued to the credit card
Goods returned to VIP PLASTICS without a return authorization will not be accepted and the customer
will not be credited for the goods.
If VIP PLASTICS does not receive written notice requesting a return within seven (7) days, goods are
presumed to be accepted by the customer. 1 2
Refusing an order is not a valid way to cancel an order. If the delivery of an order is refused for any
reason, the customer will be responsible for the return shipping fee incurred to return those goods to VIP
PLASTICS. Where applicable, the return shipping fee will be deducted from the cost of any re-sellable
goods received back. Any excess shipping fees will be charged to the customer card on file. Any
difference between the return shipping fees and the amount of re-sellable goods will be credited back to
the card on file. 1 2
Once goods are cut to size, the customer may not cancel or refuse the delivery of the order. If a custom-
cut order ships and is refused for any reason, the customer will be held responsible for the full order
amount (including shipping), and all return shipping costs. The return shipping fee is non-negotiable and
will be charged to the card on file. CUSTOM ORDERS ARE NON-RETURNABLE.
Shipping fees will not be credited for canceled/returned/refused orders. VIP PLASTICS is not responsible
for the length of time that the credit card company takes to post a credit to the customer's account.
NON-RETURNABLE GOODS INCLUDE BUT ARE NOT LIMITED TO: Cut to size goods, custom
manufactured goods, closeouts, adhesives.. Special Orders Goods manufactured/fabricated to the
customers specifications are done so at customers risk. Customers shall indemnify, defend, and hold
harmless VIP PLASTICS against claims by third parties of infringement of any such party's patent or
proprietary rights. Limitation of Damages VIP PLASTICS cannot be held liable for any consequential or
incidental damages arising from this transaction. Warranties VIP PLASTICS warrants that at the time of
delivery, goods are in accordance written specifications, or if none is specified, in accordance with the
VIP PLASTICS standard specification for the grade or product ordered by the customer. Fitness of Use
VIP PLASTICS provides product use information as a suggestion, and does not prescribe a fitness of use
for any item. The customer is ultimately responsible for the appropriate testing of materials to check use
with your order but will never sell or trade your personal information with anyone. Superseding Effect
The terms hereof shall supersede any conflicting or additional terms of any standard form submitted to
VIP PLASTICS by the customer. Customers may not refuse or cancel an order because these Terms &
Conditions were not followed. If you have any questions or concerns regarding these terms and
conditions, please call VIP PLASTICS at 1-866-836-3904 OF THIS SALES ORDER AND OF THE
AGREEMENT OF THE PARTIES.